Finding a provider is not only about choosing someone or an organization who caters for your needs but also who understands them, understands your goals, and is ready to guide you through them.

A support provider is an individual, business, or organization committed to delivering optimal disability support to NDIS participants either through accessibility products or direct services. 

How To Start

Choosing the right disability support provider is a critical decision that can greatly impact the quality of care and services you receive. To help you navigate the process of finding the right provider and ensure the best match for your needs, we’ve compiled some valuable tips:

1. Know Precisely What Supports You Need.

The first thing to consider before embarking on your search for the right provider is to be clear on what support you need. This way, you can understand what services work for you and which provider offers them. If you are not sure what your needs are, you may consult your support coordinator for assistance.

2. Location

Location plays a huge role when finding a service provider. It is important to find as much information as you can about service providers in your location. Research on google or on websites that have an in-built ‘Provider Finder’ to better locate providers that are situated around your area.

3. Do Some Background Checks

A few nice pictures and videos uploaded to websites and social media is not enough to convince you about the capabilities of any provider. Be confident enough to ask questions from your prospective providers about qualifications, professional registrations, and verification of services.

4. Costs Of Services

For participants who may prefer to use non-ndis-funded services, you must know the cost of the services you will be paying for.

In case you are not sure about the difference between non-ndis-funded services and ndis-funded services – Ndis-funded services are simply support services that are regulated or subsidized by the Australian Government to make them more accessible and affordable, while non-ndis-funded services are support services that are not subsidized by the Australian Government, participants are required to pay the full cost of services provided.

It is also important to understand how your funding affects your plan and the types of providers you can use.

5. Availability and Capacity

Support services are meant to add value to your living, therefore, they must be readily available. While choosing a service provider, you must get satisfactory answers to questions including – Are the services flexible enough to meet your needs? – What is the provider’s capacity for support (both with scheduled support and emergencies)?

– It is advisable to check for customers’ reviews and remarks as well.

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Get in touch with us today to learn more about how we can assist you.